Return & Refund Policy

Last Updated: 25 June 2026

At Papan's.com, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

14-Day Return Policy

We offer returns within 14 days of delivery only under the following conditions:

✅ You received a damaged product
✅ You received the wrong product

To be eligible for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, and accessories must be included.
• Clear photos or videos of the issue must be provided within 14 days of delivery.

Non-Returnable Situations

Returns will not be accepted for:

• Change of mind
• Incorrect size/color selection by the customer
• Normal wear and tear
• Products damaged due to misuse
• Return requests made after 14 days of delivery

Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• The refund may take 5–10 business days to reflect, depending on your bank or payment provider.

Replacement Option

In eligible cases, we may offer a replacement product instead of a refund, depending on product availability.

Contact Us

For return or refund requests, contact us:

Email: support@papans.com
Website: www.papans.com

By placing an order on Papan's.com, you agree to this Return & Refund Policy.